Special announcement

• We are sorry to inform you that we found a wrong firmware on April shipment during 1^st to 22^nd period, which will  cause the following symptoms. The date has been indicated on the serial number that you can find.

• S/N 1^st 2^nd 3^rd 4^th 5^th 6^th XXXXXX Digit 2 & 3? Date Digit 4 & 5 ?Month Digit 6?Year For example: 112044XXXXXX means 12.04.2004
• Click here for solution

General

• What is high brightness LCD?
• What are the Brightness forhigh brightness LCD?
• What is the warranty?
• How can we get the product repaired?

Display

• What is OSD password and how to change it?
• My display does not work, even though the computer appears to work
• The message "Check Cable" appears on my display
• The message "No Sync" appears on my display
• The message "Signal Out of Range" appears on my display
• Resolution:
  • How to change resolution in SUN?
  • How to change resolution in Linux?
• How to change OSD menu language to English?

Touch Screen

• What is RessistiveTouchscreen
• What is Capacitive Touchscreen
• Which model has Touchscreen option
• Why need touchscreen option
• How to download Touchscreen driver
• Does is has option for USB or Serial output for Touchscreen

Video input

• What is Video input option?
• How does it operate at the OSD?
• Does i-Tech's Rackmount LCD Console has Video out options?
• How can combine KVM and video input together?
• Does Rackmount LCD console has speakers?

Ordering

• Where to buy?
• What is reseller program?

Answers

General

• What is high brightness LCD?
  • Regular indoor use LCD has 250cd/m2 brightness. But Sunlight Readable Monitors displays that are designed to operate in extreme ambient light conditions including direct sunlight. 15" LCD has 1400 cd/m2 and 17" LCD has 1000 cd/m2
• What is the warranty?
  • One year manufacturer part and labor warranty
• How can we get the product repaired?
  • Fill up the RMA the form and click to here to see more details

Display

• What is OSD Default  password and how to change it?
  • Default password "00000000". Click here to see how to change password
• My display doesn't work, even though the computer appears to work
  • Make sure the power cable is securely plugged into the display 
  • Make sure the display is turned on Try turning the display off and then turning it on again 
  • Make sure the display's power cord is plugged into a power outlet and into the AC power adapter. 
  • Check to see whether the outlet works by plugging another device into the outlet
  • Check the connection between the display and the computer, The cable connectors must be pushed in all the way
• The message "Check Cable" appears on my display
  • This message appears when the video cable is not properly connected to the computer port on the back of the display 
  • Make sure the other end of analog video cable is plugged into the PC's video port
• The message "No Sync" appears on my display
  • This message appears when there is no video signal from the computer a. with cable already connected 
  • Make sure that the computer's power is turn on 
  • Make sure that your graphic card has its output already
• The message "Signal Out of Range" appears on my display
  • This message appears when the input signal is beyond the display's capability 
  • 13.3" 1024 x 768 at 70Hz (Max.) 
  • 15.1" 1024 x 768 at 75Hz (Max.) 
  • 17.1" 1280 x 1024 at 75Hz (Max.)
• How to change OSD menu language to English?
  • After initializing processing, you need to tune the LCD menu from Chinese to English. The procedure are as following;
    1. Push the menu buttons (open the LCD menu)
    2. Select the 5th item in the menu (use up or down button to select the "MISC")
    3. Push the menu buttons (to confirm your selection and go to next-step menu)
    4. Select the 4th item (use up or down button to select "Language")
    5. Push the menu buttons (to confirm your selection and go to next-step menu)
    6. Select the first item (for English)
    7. Push t he menu buttons ( to confirm your selection and all done)